General Inquiries

For questions about products, accounts, billing, partnerships, or other general topics, please reach out to our support team. Our aim is to acknowledge all inquiries promptly and provide a clear path to resolution.

Primary contact: [email protected]

Developer Submissions

Afaje welcomes proposals from developers, startups, and partners seeking to extend the platform’s capabilities. To be considered, please provide a concise summary of the integration, its use case, and the accompanying documentation.

Submission channel: [email protected] with the subject line “Developer Submission – [Your Company]”.

Response Times

Afaje commits to transparent and predictable engagement timelines. The figures below reflect typical processing windows, which may vary during peak periods or holidays.

• General inquiries: 1–2 business days
• Developer submissions: 3–5 business days
• Urgent security incidents: within 4 hours (24/7 monitoring)

To optimize the handling of your request, please include all relevant details in your initial submission and use the indicated subject lines. Upon receipt, you will receive an acknowledgment with a reference number.